Service Request Ticket - # 77157

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2021 09:28 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20190393[Edit Inv] (opens in a new window) Bldg/Room SAC 102
Service Tag 6XHQ4X2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 6XHQ4X2 Location Student Advisory Center Student LAB
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Apr 12, 2021 09:30 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Peter Puettmann Apr 12, 2021 09:30 AM 
was too much for the dock. Had the user start to connect AB usb cable directly to laptop and camera stayed up all the time then!
Add Attachment
Peter Puettmann Mar 31, 2021 08:29 AM 
**this is an email**
Hello Hienfei,

I was informed that you are having some issues using your camera in zoom, I was wondering if you would be able to meet in person about it? We can meet in your office in Todd hall or you can come to the UCS office near the admin building, whichever is convenient for you. The best time for me to meet is in the mornings but we can make something work in the afternoon if need be.

Let me know what's best for you, have a great day!

-- 
Peter Puettmann
 Add Attachment
Lourdes Salazar Mar 30, 2021 09:28 AM 
hienFei Huang Todd 226 
Dell monitor, camera on during zoom session but it turns off right away. Has tried unplugging and reinstalling everything and restarting computer to get zoom to camera to work properly. 

huangca@mail.wou.edu
 Add Attachment