Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 30, 2021 04:30 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150694 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN5BJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN5BJB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	64:00:6A:90:7E:18

TECHS	Submitted by	Emma Hakala	Contact	ehakala19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 16, 2021 11:52 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Apr 16, 2021 11:52 AM	We swapped it out with another they have in the office. They might request for IFC replacment.	Add Attachment
Katherine Reynoso	Apr 16, 2021 11:51 AM	Computer is dead.	Add Attachment
Katherine Reynoso	Apr 08, 2021 10:02 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Apr 08, 2021 08:20 AM	Contact changed from Faculty/Staff New to Student Student.	Add Attachment
John Rushing	Apr 07, 2021 04:54 PM	Task reassigned to Katherine Reynoso.	Add Attachment
John Rushing	Apr 07, 2021 04:54 PM	Can you look at this.	Add Attachment
Emma Hakala	Mar 30, 2021 04:30 PM	**This is an email** I wanted to reach out because we are having problems with our computer in the SAB office and were hoping to get it looked at if possible.	Add Attachment