Service Request Ticket

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Service Request Information

CONTACT	Name	Emerson, Andrea	Date	Apr 01, 2021 04:07 PM
	Department	Education & Leadership	Phone	89244
	Location		Email	emersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170894 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5M030N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	5M030N2	Location	Parts pile - bad battery
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; SPSS from Student Tech Campus site license first installed FEB2019 SR#71288 - will require re-authorization end of July annually;
	Wired NIC	10:65:30:10:45:F0
	Wireless NIC	10:F0:05:EF:8E:45
	Bluetooth NIC	10:F0:05:EF:8E:49

TECHS	Submitted by	Emma Hakala	Contact	ehakala19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 19, 2021 09:18 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jul 19, 2021 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jul 12, 2021 08:15 AM	marking as completed	Add Attachment
Elliot Purl	Jul 08, 2021 09:38 AM	Picked up	Add Attachment
Peter Puettmann	Jun 29, 2021 08:28 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 29, 2021 08:22 AM	if she continues to have issues, she might need a new HD and a reimage.	Add Attachment
Peter Puettmann	Jun 29, 2021 08:22 AM	leaving with the front desk to be picked up.	Add Attachment
Peter Puettmann	Jun 23, 2021 10:45 AM	told andrea she can pick itup. Tried a few setting changes.	Add Attachment
Peter Puettmann	Jun 04, 2021 08:18 AM	bringing computer in next week as its still freezing.	Add Attachment
Peter Puettmann	Jun 04, 2021 08:10 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	May 14, 2021 08:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 12, 2021 08:38 AM	**This is an outgoing email** Hi Andrea, We were just following up with you regarding a service request that we have for you. (#77172) Description: Computer freezing issues. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Apr 12, 2021 08:08 AM	sent follow up email.	Add Attachment
Peter Puettmann	Apr 07, 2021 08:34 AM	I sent an email explaining the process of starting the VPN before anything else. We will see if that works.	Add Attachment
Peter Puettmann	Apr 07, 2021 08:34 AM	nevermind on warranty	Add Attachment
Peter Puettmann	Apr 07, 2021 08:18 AM	we should maybe warranty this before it goes out of warranty? asking john	Add Attachment
Emma Hakala	Apr 01, 2021 04:07 PM	**This is an email** still freezing whenever I open file explorer to upload or download files (no matter the browser). I can't get very far with online teaching when this is the case. So I went back to my personal computer on Monday and have been using it ever since.	Add Attachment