Service Request Ticket - # 77178

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2021 11:29 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150672[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RNCJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:14:18:6B

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

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Entered by Date Memo
Katherine Reynoso Apr 06, 2021 08:30 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 05, 2021 03:42 PM 
****This is an outgoing email****
Hi Marshall,

I need some additional information regarding 
service request #77178

Description: **Reimage computer

I'm Katherine with UCS. I helped work on reimaging 
your computer. I was able to finish it up this 
afternoon. I made sure you had the web browsers, 
the Microsoft suite, Adobe DC, and admin rights. I 
delivered it to the front desk in SAC. Let me know 
if you have any questions.

Thank You,
Katherine
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Katherine Reynoso Apr 05, 2021 03:41 PM 
It's finished and delivered.
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Katherine Reynoso Apr 05, 2021 11:52 AM 
I'm starting it on the standup desk.
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Katherine Reynoso Apr 05, 2021 11:29 AM 
He wanted computer reimaged because it's slow.
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