Service Request Ticket - # 77179

Service Request Ticket - # 77179

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hinzman, Melissa	Date	Apr 05, 2021 03:13 PM
	Department	Student Success & Advising Office	Phone	89354
	Location		Email	hinzmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170874 (opens in a new window)	Bldg/Room	SSC 211
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB456359	Location
	Model	C400/DN	Hostname	aa-aalc
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.64.46	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:36:DE

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 12, 2021 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jul 12, 2021 02:41 PM	Task reassigned to John Rushing.	Add Attachment
Elliot Purl	Jul 07, 2021 10:53 AM	**This is an email** I believe that I have two tickets in with UCS, though I can't recall the numbers as they were created over the phone. The first is regarding our AA-AALC Printer (ID: 20170874). We have been unable to print to this printer for months. We have rebooted the printer. We have uninstalled and reinstalled the printer on our computers. A technician has looked at it more than once. It says that it's online and ready to print, but now gives an error message of the printer being unavailable when we try to print. Second - for the past several months we have been unable to print reports from Banner to any of the printers in our building (shared with SEP - also experiencing the same issue). When I spoke with UCS, I was told that there were Banner upgrades/changes occurring and that it should be resolved soon. Is there an ETA on this? I attempted to print a report to another printer this morning and nothing happened. Any information or assistance in resolving these two issues would be greatly appreciated. If I need to contact a specific person in UCS to address these items, please let me know and I will do so.	Add Attachment
Peter Puettmann	Jun 15, 2021 11:48 AM	SE-Copier cannot banner print but will print normally.	Add Attachment
Peter Puettmann	Jun 15, 2021 11:46 AM	W20141174 is Melissas computer	Add Attachment
Elliot Purl	Jun 07, 2021 10:57 AM	***Email*** We are still having issues printing to our normal printer. We did have a tech look at it a couple weeks ago, but the issue was never resolved. We have tried rebooting it, unplugging it, and removing/adding the printer back to our accounts. The tech tried this as well. When possible, could we get someone to try to determine what's going on? No rush. I realize that UCS is incredibly understaffed and overwhelmed. Just want to get on the radar. Printer: AA-AALC / AA-AALCColor ID: 20170874 Now it's saying that it's offline. Thanks, Melissa	Add Attachment
Katherine Reynoso	Jun 04, 2021 10:37 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Apr 12, 2021 02:33 PM	Has turned on and off still no luck.	Add Attachment
Lourdes Salazar	Apr 12, 2021 01:05 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lourdes Salazar	Apr 12, 2021 01:05 PM	**This is an email** Hi There, A tech (Katherine) came over last week to look at the printer (AA-AALC on ThreeSisters) in our office (Student Success & Advising) and determine why it was not working properly. They followed up with a voicemail saying it should be working now. I attempted to print again and it now gives me an error message that the print job has failed. We have already uninstalled and reinstalled the printer and everything looks like it should print correctly. Alas... This is happening to everyone in our office, not just from my computer. It is not urgent, as we have a copier we can use. But I wanted to make you aware that the issue has not been resolved. Melissa	Add Attachment
Katherine Reynoso	Apr 07, 2021 08:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Apr 07, 2021 08:17 AM	Looks like Paul fixed it. It's pinging now.	Add Attachment
Katherine Reynoso	Apr 06, 2021 03:00 PM	Looks like this might be a paul issue.	Add Attachment
Lourdes Salazar	Apr 05, 2021 03:13 PM	**This is an email** Hi There, We have been having some issues printing to our office printer. The printer appears to be offline when I try to reinstall it on my computer. The printer ID is 20170874. There is absolutely no rush to fix this right now as the majority of our staff are working from home and we do have other print options in the building. But I wanted to pass this along to get it in the queue. Thanks in advance, Melissa -- Current Students: Schedule an Appointment Prospective Students: Contact Student Success & Advising at 503-838-8428 to see about appointment availability Melissa Hinzman, MSc. (she/her) Office Coordinator/Advisor Student Success and Advising 503.838.9354 hinzmanm@wou.edu	Add Attachment