Service Request Ticket - # 77184

Service Request Information

CONTACT Name Richter, Marlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2021 08:22 AM
Department Legal Phone 89471
Location Email richterm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5GBSJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 5GBSJM2 Location PDR

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC D8:9E:F3:FE:08:B4


Wireless NIC 00:21:6A:F6:B2:A6


Bluetooth NIC 00:21:6A:F6:B2:AA

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 13, 2021 10:31 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 13, 2021 10:31 AM 
This is done.
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Lourdes Salazar Apr 09, 2021 08:00 AM 
Hi Katherine,

Thank you for checking -- you are okay to go for the reimage!

My Best,
Marlee
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Katherine Reynoso Apr 08, 2021 02:20 PM 
****This is an outgoing email****
Hi Marlee,

I need some additional information regarding 
service request #77184

Description: Slow laptop

I'm Katherine with UCS, I stopped earlier to help 
Carson with his computer. I was running 
diagnostics on the computer, and thankfully there 
is no issues with the hardware in the computer. 
This means that we don't need to send it in to 
Dell to have it warrantied. Additionally, I've 
signed in to my account on the computer, and it 
is working correctly. This makes me believe it's 
his account on the computer that is having the 
issues (no fault on him). I'm going to start the 
reimage on his computer around 3:30 PM. This will 
delete all files on the computer, so I just want 
to double check everything is backed up, 
including bookmarks, downloads, and photos. I 
believe the computer should be ready to go back 
as soon as tomorrow afternoon. Let me know if you 
have any questions or concerns.

Thank you,
Katherine
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Public
Katherine Reynoso Apr 07, 2021 01:45 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Apr 07, 2021 08:22 AM 
****This is an email****
Hi Lourdes,

 

The WOU number is 20170826[Edit Inv]. The email was sent via Outlook and it just sits in the Outbox, but seems to hamper other functions. The computer takes a long time to restart randomly. The laptop freezes randomly, usually at the most inopportune times!

 

This has been going on for some time, however, it is starting to affect workflow and so we are seeking help. If you need to pick the laptop up to examine it, please let us know. We are hoping to resolve this as quickly as possible.

 

Thank you!

Marlee
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