Service Request Ticket - # 77185

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2021 08:39 AM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200214[Edit Inv] (opens in a new window) Bldg/Room RWEC 144
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. C02DK3FHP3YV Location Elisa Maroney

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Needs Camtasia V2.1 transfer from 20131004
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 09, 2021 02:02 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 09, 2021 02:02 PM 
Good to go.
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Lourdes Salazar Apr 07, 2021 08:39 AM 
****This is an email****
Hello, 

I am wondering if I can get some help with my laptop. I have a few issues. First, I get regular notifications that viruses have been found on my laptop and that I should click to update or get the viruses checked. I have been ignoring these, but would really like to either block them or update the laptop's protection.

Second, I should have Camtasia, but it does not seem to be on my laptop.

Third, I have a subscription to LIWC, but it will not open on my laptop, because it says that it "cannot be opened because Apple cannot check it for malicious software." 

Finally, my laptop is not connected to the printer on the first floor of the RWEC.

Would it be possible for me to either come in to UCS or meet someone from UCS in my office on Friday after 11:00?

Thank you,
Elisa
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