Service Request Ticket - # 77186

Service Request Ticket - # 77186

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Service Request Information

CONTACT	Name	Deets, Amber	Date	Apr 07, 2021 09:18 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200477 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	BP0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	BP0PP73	Location	GFA Pool Shelf
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:C5:3B
	Wireless NIC	3C:9C:0F:37:3B:F6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 08, 2021 08:08 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Peter Puettmann	Jun 08, 2021 08:08 AM	She is all good to go. has been delivered by john.	Add Attachment
Peter Puettmann	May 28, 2021 08:12 AM	Computer is problematic.	Add Attachment
Katherine Reynoso	May 26, 2021 08:57 AM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	May 21, 2021 09:40 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Apr 29, 2021 09:04 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Apr 28, 2021 08:36 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Apr 20, 2021 08:17 AM	She told me she wants to wait until she's back from vacation because she needs to back stuff up.	Add Attachment
Katherine Reynoso	Apr 16, 2021 08:23 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Apr 16, 2021 08:21 AM	**This is an email** How about I reach out next week when I am on campus? I will need to do some backing up and don't have time today. I am gone tomorrow. Thank you- Amber	Add Attachment
Katherine Reynoso	Apr 15, 2021 01:36 PM	**This is an email** Yes, I have PSSQL, Vkey shortcut, Adobe Acrobat DC, Thank you- Amber	Add Attachment
Katherine Reynoso	Apr 15, 2021 09:07 AM	**This is an outgoing email** Hi Amber, I need some additional information regarding service request #77186 Description: GFA replacing 20130721 I'm Katherine with UCS, I've been working on your new GFA computer. It's almost ready to be delivered, and I've installed the basic software like Adobe DC, Office Suite, Firefox, Chrome, etc. Let me know if you require any additional software. If you have any questions feel free to contact me or our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Apr 13, 2021 03:30 PM	Getting this started.	Add Attachment
Katherine Reynoso	Apr 13, 2021 08:12 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Apr 07, 2021 09:18 AM	laptop; 20200477 doc; 20200505 mon; 20200502	Add Attachment