Service Request Ticket - # 77188

Service Request Information

CONTACT Name Wenzel, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2021 01:13 PM
Department Education & Leadership Phone 88668
Location Email wenzela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191093[Edit Inv] (opens in a new window) Bldg/Room RWEC 224
Service Tag J0XRNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. J0XRNW2 Location Alicia Wenzel

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:D8:3E:1A:CA:61


Wireless NIC 2C:EA:7F:1F:AC:2A

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 19, 2021 12:25 PM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Katherine Reynoso Apr 19, 2021 12:25 PM 
Looks like she is having trouble with windows 
explorer and uploading things. This might mean 
the drives or the cached images. I clear the 
cache, and told her to connect her drives through 
cisco. Also, it doesn't look like her updates are 
going through, it might need a reimage.
 Add Attachment
Katherine Reynoso Apr 15, 2021 08:23 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Katherine Reynoso Apr 13, 2021 03:06 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Katherine Reynoso Apr 13, 2021 03:05 PM 
****This is an outgoing email****
Hi Alicia,

I need some additional information regarding 
service request #77188

Description: Slow restart, shuts off randomly 

I'm Katherine with UCS, I saw that we've received a 
ticket about your computer. Would you be willing to 
stop by our office, so I can take a look at this 
problem in-person? If you need a loaner laptop to 
work on, we have apple laptops that can be loaned 
out while we work on the issues(no dell's). Let me 
know some preferred times and dates that work with 
you so we can meet.

Thank You,
Katherine
 Add Attachment
Public
Lourdes Salazar Apr 07, 2021 01:41 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Lourdes Salazar Apr 07, 2021 01:13 PM 
****This is an email****
    Good morning,

    I have a newer laptop and it is not well.

    Challenges occurring consistently over the past four week include:

    1. Super long time to restart to turn off and on...in fact now it has been restarting for about 20 minutes ( I am using my phone to email you since I can't use my laptop),

    2. Sometimes it won't turn off even with a hard shut down,

    3. Spinning most of the time when I try to access a desktop folder or my downloads or documents. A page open saying "Open" but then says "not responding" so I use the Task Manager feature yo close the program and retry but the same thing happens,

    4. Without warning the laptop shuts down every few days and seems to do this at night as well as every tab is gone and eventually a message appears when I connect to Google Chrome saying something like "tabs were closed do you want to reopen?"

    Please help me. 🙏

    It's still restarting...

    Thank you.

    Alicia
Add Attachment