Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 09, 2021 01:58 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20190317 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 10.5iniPad Air Wi-Fi 64GB SpcGry MUVL2LL/A
	Serial No.	DMPYX276LMPD	Location	TBA Lease for Apple 1-1 project
	CPU	A12X Bionic chip with 64-bit architecture
	OS	iOS 12	Software

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 12, 2021 02:39 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jul 12, 2021 02:38 PM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	May 21, 2021 11:11 AM	This has been picked up.	Add Attachment
John Rushing	May 19, 2021 04:33 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
John Rushing	May 19, 2021 04:33 PM	She is hoping to pick it up on 5/20/2021.	Add Attachment
John Rushing	May 19, 2021 04:33 PM	iPad is checked out to a student, Lorena Soriano.	Add Attachment
Katherine Reynoso	May 06, 2021 11:36 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Apr 15, 2021 04:01 PM	Sending in the iPad, tracking number is 5042 6208 2242 with FedEx.	Add Attachment
John Rushing	Apr 15, 2021 04:00 PM	Apple box arrived.	Add Attachment
John Rushing	Apr 09, 2021 02:13 PM	in ITC 008 Outbox	Add Attachment
John Rushing	Apr 09, 2021 01:59 PM	**This is an email** Please proceed with repairs/replacement with index PRO819 up to $220. Thanks, Marshall	Add Attachment
John Rushing	Apr 09, 2021 01:59 PM	Apple repair ID: D490311868	Add Attachment
John Rushing	Apr 09, 2021 01:58 PM	The iPad came in broken, small crack in upper right screen. It was also having intermittent sound issues with the headphone jack.	Add Attachment