Service Request Ticket - # 77207

Service Request Ticket - # 77207

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Service Request Information

CONTACT	Name	Shumake, Jessica	Date	Apr 14, 2021 09:15 AM
	Department	Business Services	Phone	88169
	Location		Email	shumakej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200479 (opens in a new window)	Bldg/Room	WEL 221
	Service Tag	JP0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	JP0PP73	Location	Paloma Larsen
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:5E
	Wireless NIC	3C:9C:0F:37:39:94

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	May 07, 2021 01:47 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Moshe Martinez	May 07, 2021 01:44 PM	Delivered new equipment. Brought back monitor and desktop.	Add Attachment
Katherine Reynoso	May 05, 2021 10:00 AM	Task reassigned to Moshe Martinez.	Add Attachment
Katherine Reynoso	May 05, 2021 10:00 AM	We are scheduled for Friday at 1:15PM	Add Attachment
Katherine Reynoso	May 05, 2021 09:59 AM	**This is an email** Hello, I've installed Crystal Reports and now the computer is ready to be delivered. If your office will open, I would love to stop Friday at 1:15PM to switch out your computers. I just want to double-check that your files are off your old computer? -Katherine	Add Attachment
Katherine Reynoso	May 05, 2021 08:24 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	May 03, 2021 09:51 AM	I've installed Crystal Reports, but I'm not sure if this working correctly.	Add Attachment
Katherine Reynoso	May 03, 2021 09:51 AM	Hello, I work on Perkins so Crystal Reports is really important. Also, I will need the adobe pro if possible. I am working from home and you are more than welcome to come into my office whenever you would like. Gabe and Dona have master keys to get into my office any time that works best for you. Please let me know if you need anything further from me.	Add Attachment
Katherine Reynoso	Apr 23, 2021 01:40 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Apr 23, 2021 01:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Apr 22, 2021 03:10 PM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #77207 Description: GFA replacing 20141209 I'm Katherine with UCS, I've working on your GFA computer. It's almost ready to be delivered, I'm checking-in to see if you require some additional software. We've installed the basic software like Office Suite, Adobe DC, VM ware, Firefox, Chrome, etc. Let me know if you require additional software. If not, send me a list of dates and times where you would be available for me to stop by your office or for you to pick up the items. If you have any questions feel free to call our front office at (503) 838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Apr 22, 2021 02:54 PM	This is ready to go and has admin rights.	Add Attachment
Katherine Reynoso	Apr 22, 2021 08:37 AM	Getting this started.	Add Attachment
Katherine Reynoso	Apr 21, 2021 08:29 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Apr 14, 2021 09:16 AM	not that doc, doc is actually 20200506	Add Attachment
Alix Karkanen	Apr 14, 2021 09:15 AM	laptop 20200479 doc 20200461 mon 20200504	Add Attachment