Service Request Ticket - # 77209

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2021 09:33 AM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200478[Edit Inv] (opens in a new window) Bldg/Room BELL 315
Service Tag JP0PP73 Description Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
Serial No. JP0PP73 Location Division Laptop

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:03:48:61


Wireless NIC 3C:9C:0F:37:39:AD

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 23, 2021 11:31 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Apr 23, 2021 11:31 AM 
This GFA setup is technically replacing 20140369[Edit Inv] 
(this one was replaced by 20140285[Edit Inv] because we lost 
it). 20140369[Edit Inv] is GFA replaceable and Karen will be 
bringing in the one we gave them years ago.
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Katherine Reynoso Apr 23, 2021 11:28 AM 
This has been delivered.
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Katherine Reynoso Apr 22, 2021 03:22 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Apr 22, 2021 03:22 PM 
****This is an outgoing email****
Hi Paula,

I need some additional information regarding service request #77209

Description: GFA replacing 20140285[Edit Inv]

I'm Katherine with UCS, I've working on your GFA computer. It's 
almost ready to be delivered, I'm checking-in to see if you require 
some additional software. We've installed the basic software like 
Office Suite, Adobe DC, VM ware, Firefox, Chrome, etc. Let me know 
if you require additional software. If not, send me a list of dates and 
times where you would be available for me to stop by your office or 
for you to pick up the items. If you have any questions feel free to call  
our front office at (503) 838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Apr 22, 2021 11:00 AM 
Task reassigned to Katherine Reynoso.
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John Rushing Apr 19, 2021 04:21 PM 
Ran updates and Dell command
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John Rushing Apr 19, 2021 04:21 PM 
Added Paula as admin
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John Rushing Apr 19, 2021 04:20 PM 
Added to Humanities in AD
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John Rushing Apr 15, 2021 08:50 AM 
Imaging at my desk.
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Alix Karkanen Apr 14, 2021 09:33 AM 
laptop 20200478[Edit Inv]
doc 20200507[Edit Inv]
mon 20200420[Edit Inv]
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