Service Request Ticket - # 77220

Service Request Ticket - # 77220

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Service Request Information

CONTACT	Name	Girod, Mark	Date	Apr 15, 2021 12:49 PM
	Department	College of Education	Phone	88518
	Location		Email	girodm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20200614 (opens in a new window)	Bldg/Room	RWEC 217
	Service Tag		Description	Xerox B210 Monochrome Printer
	Serial No.	SQQW000915	Location	Mark Girod
	Model		Hostname
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:DF:DF:57

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 30, 2021 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 30, 2021 08:48 AM	Sent back defective printer on 11/29. Setup Marks new printer. Did a test print and it worked great.	Add Attachment
Monica Valencia	Nov 24, 2021 10:31 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Nov 24, 2021 10:31 AM	Printer came in today. Waiting for Joanie before sending back the defective printer.	Add Attachment
Monica Valencia	Nov 18, 2021 04:41 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Nov 17, 2021 01:01 PM	Contacted Xerox today (11/17) since printer has not arrived. The printer should be mailed by the end of the week.	Add Attachment
Monica Valencia	Nov 04, 2021 10:11 AM	Called again after warranty was updated. They are sending a replacement printer. We need to pull out the toner and drum cartridge from printer to put in the replacement. The replacement should be here within a week.	Add Attachment
Monica Valencia	Nov 03, 2021 04:42 PM	Call support for printer. Having issues with printing consistently. Reference # 25812995 Sent in proof of purchase & config page and hopefully they will send a replacement	Add Attachment
Monica Valencia	Nov 03, 2021 10:21 AM	Mac address added and W tag is on printer	Add Attachment
Monica Valencia	Oct 27, 2021 09:53 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Oct 27, 2021 09:52 AM	Emailed to see if this is a new or replacement printer.	Add Attachment