Service Request Ticket

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Service Request Information

CONTACT	Name	Dickey, Eric	Date	Apr 16, 2021 11:06 AM
	Department		Phone	88474
	Location		Email	edickey@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180596 (opens in a new window)	Bldg/Room	AD 206
	Service Tag	252B8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	252B8S2	Location	Student Worker Station (EXEMPT)
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:0D:59:07
	Wireless NIC	FC:77:74:EF:5A:6F
	Bluetooth NIC	FC:77:74:EF:5A:73

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Apr 28, 2022 04:30 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Moshe Martinez	Apr 28, 2022 04:30 PM	I'm marking this as complete as this has not been followed up on	Add Attachment
Moshe Martinez	Jul 07, 2021 03:56 PM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Moshe Martinez	Jul 07, 2021 03:56 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Moshe Martinez	Jun 08, 2021 01:11 PM	Left voicemail	Add Attachment
Moshe Martinez	May 25, 2021 11:58 AM	**This is an outgoing email** Hi Eric, I need some additional information regarding service request #77226 Description: Switching computers and needs new one set up My name is Moshe and I work with UCS. We've been working to resolve the issue with your computer/dock and we might have a solution but we would need to go in and take a look at it. When would be a good time for us to stop by? Best, Moshe Martinez	Add Attachment Public
Katherine Reynoso	May 25, 2021 10:49 AM	Task reassigned to Moshe Martinez.	Add Attachment
Katherine Reynoso	May 25, 2021 10:49 AM	Email this user and ask when would be a good for us to stop by and try the fix we had for his dock. If it works, then he will need to purchase a USB-C cord for his dock. Right now, I just want to test and see if this is the issue.	Add Attachment
Katherine Reynoso	May 13, 2021 08:34 AM	This is still having issues. I did some testing and I think the problem is the USB-C cord isn't getting enough power.	Add Attachment
Katherine Reynoso	May 13, 2021 08:34 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Apr 21, 2021 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 20, 2021 09:54 AM	I have it setup for him. Dell command update not working, so I put Dell assist, and it's downloading drivers to fix his driver issues. It could be that it has the wrong charger, mixed the dock charger vs. laptop charger.	Add Attachment
Lourdes Salazar	Apr 19, 2021 09:02 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Apr 19, 2021 09:02 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Apr 19, 2021 09:01 AM	Peter is out of the office today and doesnt work tomororw. This needed to gt done :( Reschduled for tueday @ 9.	Add Attachment
Lourdes Salazar	Apr 16, 2021 11:06 AM	Set up doc and printers for new computer.	Add Attachment