Service Request Ticket - # 77228

Service Request Information

CONTACT Name Dougherty, Gabe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2021 01:09 PM
Department Business Services Phone 89396
Location Email doughertyg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200483[Edit Inv] (opens in a new window) Bldg/Room AD 101G
Service Tag C2G0R73 Description Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
Serial No. C2G0R73 Location Dawn McNamee

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:14:69:3E


Wireless NIC 08:5B:D6:6F:B6:A7

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Apr 26, 2021 08:35 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Peter Puettmann Apr 26, 2021 08:35 AM 
this is done
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Katherine Reynoso Apr 23, 2021 01:11 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Apr 23, 2021 01:11 PM 
This is setup.
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Katherine Reynoso Apr 22, 2021 03:29 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Apr 22, 2021 03:29 PM 
****This is an outgoing email****
Hi Gabe,

I need some additional information regarding service request #77228

Description: GFA replacing 20141208[Edit Inv]

I'm Katherine with UCS, I've working on your GFA computer. It's 
almost ready to be delivered, I'm checking-in to see if you require 
some additional software. We've installed the basic software like 
Office Suite, Adobe DC, VM ware, Firefox, Chrome, etc. Let me know 
if you require additional software. If not, send me a list of dates and 
times where you would be available for me to stop by your office or 
for you to pick up the items. If you have any questions feel free to call  
our front office at (503) 838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Apr 22, 2021 08:37 AM 
Getting this started.
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Katherine Reynoso Apr 21, 2021 08:29 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Apr 19, 2021 01:09 PM 
Laptop 20200483[Edit Inv]
doc 20200509[Edit Inv]
mon 20200422[Edit Inv]
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