Service Request Ticket - # 77230

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2021 02:08 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190666[Edit Inv] (opens in a new window) Bldg/Room SHCC Reception Area
Service Tag G8X3H03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. G8X3H03 Location 3rd Window

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:73:E0:29

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso May 17, 2021 02:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso May 17, 2021 02:03 PM 
Computer has been delivered.
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Katherine Reynoso May 14, 2021 02:26 PM 
This computer passed diagnostics and has been 
reimaged. Now we only need to return it.
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Katherine Reynoso May 04, 2021 11:51 AM 
Brought back computer 20170390[Edit Inv], so we need to 
image. Check Diagnostics first.
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Katherine Reynoso Apr 29, 2021 01:09 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Apr 29, 2021 01:09 PM 
****This is an email****
That would work great. I will let the front staff 
know
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Katherine Reynoso Apr 29, 2021 09:10 AM 
****This is an outgoing email****
Hi Trisha,

I need some additional information regarding 
service request #77230

Description: Computer Move and Repair Request

I'm Katherine with UCS. I'm checking in to see if 
you would like to schedule a time to move the 
computers you requested. I'm thinking Tuesday at 
9:00 AM would be a good time for me to stop by. Let 
me know what you think.

Thank you,
Katherine
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Public
Katherine Reynoso Apr 21, 2021 08:24 AM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Apr 19, 2021 02:08 PM 
****This is an email****
Good morning,

We would like to have these computers switch workstations:
Back computer # 20190666[Edit Inv]  
Front Computer #20170390[Edit Inv]

Someone looked at 20170390[Edit Inv] awhile back and said they need to take it to redo something on it. It is real slow, slow to start and at one time you couldn't get it to turn on.

Trisha Guy
Administrative Program Specialist | Student Health & Counseling Center
Western Oregon University
503-838-8844
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