Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Lacey	Date	Apr 23, 2021 03:30 PM
	Department	VP Finance & Administration	Phone	89260
	Location		Email	davisld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190232 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	7GC32X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	7GC32X2	Location	Loaner Shelf
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	8C:04:BA:09:7E:32
	Wireless NIC	DC:FB:48:D2:1C:D4

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 28, 2021 02:50 PM	This has been picked up and she delivered back the loaner.	Add Attachment
Katherine Reynoso	Apr 28, 2021 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 28, 2021 11:15 AM	**This is an outgoing email** Hi Lacey, I need some additional information regarding service request #77244 Description: *Microphone doesn't work I'm Katherine with UCS, I helped with your computer the other day. We were able to get your microphone working again. Thankfully, it didn't need to be replaced, it seems like the driver for the microphone was not working, and I had to reinstall. Nonetheless, your computer is ready to be picked up. We are open 8:00AM-12:00PM and 1:00PM-4:00PM. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Apr 23, 2021 03:36 PM	Her loaner is the outbox labelled Lacey Davis.	Add Attachment
Katherine Reynoso	Apr 23, 2021 03:30 PM	She will be coming in Monday morning to drop off her computer. I'm going to see if I can reconnect her microphone. I have loaner 20131111 ready for her.	Add Attachment