Service Request Ticket - # 77250

Service Request Information

CONTACT Name Holland, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2021 09:05 AM
Department Business Services Phone 88055
Location Email hollands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200484[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag HZNBQ73 Description Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
Serial No. HZNBQ73 Location Sandra Holland

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:58:60


Wireless NIC 3C:9C:0F:37:3A:98

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso May 17, 2021 11:00 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso May 17, 2021 10:59 AM 
Setup and brought back old computer and monitor.
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Katherine Reynoso May 13, 2021 11:05 AM 
****This is an email****
Hello,

I apologize for not getting back to you sooner. 
Let's do Monday at 10:00AM. Let me know if a 
different time works for you.

Thank You,
Katherine
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Katherine Reynoso May 06, 2021 03:40 PM 
****This is an email****
Hi Katherine,

I think that's all I need for now! 

Next week, I will be available Wednesday after 
9:30 and Thursday morning.  I'm out of the office 
on Tuesday and Friday, and have meetings on 
Monday.

Let me know what time works for you!

Thank you!

Sandra
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John Rushing May 06, 2021 02:29 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso May 05, 2021 08:23 AM 
****This is an outgoing email****
Hi Sandra,

I need some additional information regarding 
service request #77250

Description: GFA replacing 20141210[Edit Inv]

I'm Katherine with UCS, and I'm working on your new 
GFA computer. I'm checking in to see if you require 
any additional software on your computer. We 
normally install the basic package like Firefox, 
Chrome, Adobe DC, Office, VMware, etc. If you don't 
require anything else, send me a list of dates and 
times I can stop by to swap your computers.

Thank You,
Katherine
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Public
Katherine Reynoso May 03, 2021 10:46 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso May 03, 2021 10:46 AM 
This has been started and finished with updates.
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Alix Karkanen Apr 27, 2021 09:05 AM 
laptop 20200484[Edit Inv]
doc 20200510[Edit Inv]
mon 20200423[Edit Inv]
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