Service Request Ticket - # 77257

Service Request Ticket - # 77257

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Service Request Information

CONTACT	Name	Perez Sanchez, Jose	Date	Apr 27, 2021 03:20 PM
	Department	Humanities Division	Phone	88430
	Location		Email	perezsanchezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181056 (opens in a new window)	Bldg/Room	WUC 130
	Service Tag	886MDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886MDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D2:27

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	May 25, 2021 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	May 25, 2021 08:12 AM	Looks like he is good now.	Add Attachment
Katherine Reynoso	May 24, 2021 10:59 AM	**This is an outgoing email** Hi Jose, I need some additional information regarding service request #77257 Description: Sophos issue I'm Katherine with UCS at WOU. We've received a notification from our anti-virus software that there is virus threat on the computer called "JS/Agent-BGPM". Would you be able to come to campus, so we can take a look at this? The computer is W20181056. Since it's in your cached files, it should be easy to grab the file and delete it. Let me know if coming to campus will be an issue, then we can see if we can do a zoom meeting. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	May 24, 2021 10:56 AM	This is a new issue	Add Attachment
Katherine Reynoso	May 24, 2021 10:56 AM	C:\Users\perezsanchezj\AppData\Local\Google\Chrome\ User Data\Default\Cache\f_000b07	Add Attachment
Katherine Reynoso	May 24, 2021 10:52 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Apr 29, 2021 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 29, 2021 11:27 AM	It's no longer there	Add Attachment
Lourdes Salazar	Apr 28, 2021 02:05 PM	zoom tomorrow @ 9 THURSDAY 4/29	Add Attachment
Katherine Reynoso	Apr 27, 2021 03:39 PM	**This is an outgoing email** Hi Jose, Service request #77257 Description: Sophos issue I'm Katherine with UCS at WOU. We've received a notification from our anti-virus software that there is virus threat on the computer called "JS/Agent-BGPM". Would you be able to come to campus, so we can take a look at this? The computer is W20181056. Let me know if coming to campus will be an issue, then we can see if we can do alternatives. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Apr 27, 2021 03:20 PM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20181056 Path: C:\Users\perezsanchezj\AppData\Local\Google\Chrom e\User Data\Default\Cache\f_0006bb What was detected: JS/Agent-BGPM User associated with device: MASH\perezsanchezj How severe it is: High What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer). What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the th	Add Attachment