Service Request Ticket

Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Apr 29, 2021 02:09 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170971 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13in MacBook Pro w/TouchBar, SpaceGrey #Z0UN
	Serial No.	C02WT306HV2R	Location	PDR
	CPU	Intel Core i7(3.5GHz dual-core, 64MB of eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; TRANSFER from W#2013 Logic Pro X from Music Licenses P0095256 and MakeMusic Finale from Music Dept licenses; Spectrasonics Omnisphere 2 Synth Plug-in ; Ableton Live 10 Standard EDU dirk has activation info for his assigned license; Dorico2PCgEdu- Already registered by Dirk; Neuratron PhotoScore&NotateMeUltimate v8.8.7 VISA2019010191 NOV2019;
	Wireless NIC	88:E9:FE:76:C2:8A
	Bluetooth NIC	88:E9:FE:71:11:B1

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 28, 2021 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 28, 2021 04:17 PM	battery replaced. Health is now normal/	Add Attachment
John Rushing	Jun 16, 2021 08:24 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joanie Kinnaman	Jun 07, 2021 11:44 AM	INV# 2020-0656	Add Attachment
Joanie Kinnaman	Jun 07, 2021 11:44 AM	Dirk's battery is received. It is in my office when ready	Add Attachment
John Rushing	May 14, 2021 11:54 AM	Directed Dirk to Purchase Request.	Add Attachment
John Rushing	May 14, 2021 11:54 AM	The battery model in that laptop is an: A1819	Add Attachment
Katherine Reynoso	May 11, 2021 11:35 AM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	May 11, 2021 11:35 AM	John is checking the type of battery so they can get a replacement.	Add Attachment
Katherine Reynoso	May 04, 2021 10:55 AM	Battery needs to be replaced. Peter might have an extra battery, will need to ask him tomorrow.	Add Attachment
Katherine Reynoso	Apr 29, 2021 02:09 PM	His battery is being wonky and he wants it replaced. It's still under warranty, so it might work. I'll verify. He's coming in Tuesday for us to check out the issue.	Add Attachment