Service Request Ticket - # 77270

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2021 08:34 AM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171071[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag CSMJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSMJRP2 Location SL GFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; transfer from W#20130844: NCH-Prism Video Format Converter Plus Ed from VISA2010002228, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4 on VISA 2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; FEB2015 TRANSFERRED license of Abbyy Fine Reader Pro v8 P0054871 and MARCH 2015 Upgraded to Abbyy Fine Reader Pro V.12 P0096745; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:26:C3

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 13, 2021 11:34 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann May 13, 2021 11:33 AM 
been reimaged. All done :)
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Peter Puettmann May 12, 2021 08:14 AM 
going back today
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Emma Hakala May 10, 2021 03:11 PM 
One computer is still very slow and not working 
properly
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Peter Puettmann May 07, 2021 11:01 AM 
all have been done except for the small office thats straight ahead in 405c
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Peter Puettmann May 06, 2021 09:55 AM 
Started image on -70 and -71 

-72 is finished imaging and now needs license info for Camtasia
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Peter Puettmann May 06, 2021 08:09 AM 
Task reassigned to Peter Puettmann.
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Emma Hakala May 04, 2021 11:14 AM 
There is no known specific issues with these 
computers they are just slow and after having 
other computers reimaged they want this one.
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Lourdes Salazar May 04, 2021 08:55 AM 
20130842[Edit Inv]
20171070- Camtasia2020, TextAloud 
20171069- TextAloud, Abbyy FineReader
20171072--Camtasia2020
20171071-Camtasia2020, TextAloud
20130842-Unknown- computer is not in use at this time
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Lourdes Salazar May 04, 2021 08:34 AM 
****This is an email****
Hi There,

I would like to request that some of our machines be re-imaged when possible. All of the desktops listed below are extremely slow and all (except 20130842) are used on a daily basis for captioning. Let me know if you need more info or have any questions :)

Best,
Alexis
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