Service Request Ticket

Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	May 05, 2021 09:02 AM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181474 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	BTJXDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJXDX2	Location	SLGFA Self
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:63:85

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	May 18, 2021 01:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	May 17, 2021 02:20 PM	This finished reimaging and I delivered it today. Ticket can be completed.	Add Attachment
Moshe Martinez	May 11, 2021 01:52 PM	Switched out hard drive. Started image.	Add Attachment
John Rushing	May 11, 2021 01:14 PM	Task reassigned to Moshe Martinez.	Add Attachment
John Rushing	May 11, 2021 01:14 PM	Hard drive arrived, Kat and Moshe are installing it.	Add Attachment
John Rushing	May 05, 2021 10:03 AM	Dell Dispatch: SR1058796341.	Add Attachment
Katherine Reynoso	May 05, 2021 09:03 AM	Let me know if you need the physical computer with us.	Add Attachment
Katherine Reynoso	May 05, 2021 09:02 AM	I forwarded the email to you with the hard drive test.	Add Attachment