Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 06, 2021 11:02 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02XG0B7J1G9	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; TRANSFFERED AS SHARED DEVICE to20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop originally W#20120384 SPET2018 order7834;
	Wired NIC	18:81:0E:DB:CA:58
	Wireless NIC	68:FE:F7:06:E3:64
	Bluetooth NIC	18:81:0E:DB:CA:59

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 31, 2022 12:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 31, 2022 12:35 PM	Taking to old ed because it's dead	Add Attachment
Lourdes Salazar	Jul 12, 2021 10:49 AM	Needs to go to apple. In the outbox	Add Attachment
Katherine Reynoso	May 17, 2021 08:58 AM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	May 17, 2021 08:58 AM	This will need to warrantied.	Add Attachment
Katherine Reynoso	May 06, 2021 11:02 AM	This computer only turns on when it's unplugged for a moment. Got stuck on diagnostic and did the Pram.	Add Attachment