Service Request Ticket - # 77290

Service Request Information

CONTACT Name Patton-Lopez, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2021 11:40 AM
Department Education & Leadership Phone 89490
Location Email pattonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170224[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02V80MEJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; MAXQDA Plus v12 Single-User VISA201706604--FREE UPGRADE TO MAXQDA+ 2018(ver13); STATA Stata/SE 14 license VISA2016006313 - SEPT2017 SR#64794;

Wired NIC 78:7B:8A:B4:13:B4


Wireless NIC 98:9E:63:48:0E:A4


Bluetooth NIC 98:9E:63:48:0E:A5

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso May 13, 2021 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso May 12, 2021 03:04 PM 
I sent her an email on how to do this.
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Peter Puettmann May 12, 2021 11:41 AM 
if cant go today, contact user to find out when on Thursday/friday morning is good time for me to go.
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Peter Puettmann May 12, 2021 11:40 AM 
User says she has issues with Microsoft suite and thinks it needs a reinstall but doesnt know how to do it. 

Make sure you install through office 365 account online.
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