Service Request Ticket - # 77292

Service Request Information

CONTACT Name Aguirre, Jacqueline   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2021 11:46 AM
Department Upward Bound Phone 88061
Location Email aguirrej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200664[Edit Inv] (opens in a new window) Bldg/Room APSC 501
Service Tag 632C3D3 Description Dell Latitude 5410
Serial No. 632C3D3 Location Jacqueline Aguirre

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:1E:67


Wireless NIC B0:60:88:BE:E2:13

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Jun 08, 2021 01:06 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Moshe Martinez May 28, 2021 02:14 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Moshe Martinez May 28, 2021 02:14 PM 
Delivered.
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Moshe Martinez May 25, 2021 02:40 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Moshe Martinez May 25, 2021 02:40 PM 
Will deliver on Friday (5/28/21) between 1-3 PM.
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Moshe Martinez May 25, 2021 11:47 AM 
****This is an outgoing email****
Hi Jackie,

I need some additional information regarding service request #77292

Description: Dell set up 20200664[Edit Inv]

Do you need any special programs for your computer? Also, when can we deliver the computer to your office?

Thanks,
Moshe
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Public
Katherine Reynoso May 25, 2021 10:47 AM 
Email this user and ask if they need any other 
software and ask when they are available so we can 
deliver the computer.
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Katherine Reynoso May 20, 2021 03:51 PM 
Task reassigned to Moshe Martinez.
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Katherine Reynoso May 20, 2021 03:51 PM 
This has been started.
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Katherine Reynoso May 20, 2021 10:37 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen May 12, 2021 11:46 AM 
just laptop and doc

laptop 20200664[Edit Inv]
doc 20200514[Edit Inv]
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