Service Request Ticket - # 77308

Service Request Information

CONTACT Name Harris, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2021 09:28 AM
Department Health & Exercise Science Phone 88516
Location Email harrisb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200384[Edit Inv] (opens in a new window) Bldg/Room HWC 126
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DQ17NQ05N Location Brian Harris

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B5:6B:9A


Bluetooth NIC C4:91:0C:B6:FD:AF


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public

Entered by Date Memo
Nathan Camuso Jan 05, 2022 01:59 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Nathan Camuso Jan 05, 2022 01:59 PM
Delivered
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Lauryn Aronson Jan 05, 2022 07:53 AM
Task reassigned to Nathan Camuso.
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Lourdes Salazar Jan 04, 2022 12:49 PM
Priority changed from (5) Low Priority to (1) Highest Priority.
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Lourdes Salazar Jan 04, 2022 12:36 PM
Task reassigned to UCS Tech.
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Lourdes Salazar Jan 04, 2022 12:36 PM
Can someone do this setup tomorrow??? 
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Lourdes Salazar Jan 03, 2022 03:32 PM
 Arne ferguson the head coach said He is still with the team and will pass the message along to him. 
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Moshe Martinez Dec 22, 2021 11:32 AM
****This is an email to Michael Gonzalez****
Hello,

This is Moshe from UCS, we emailed a few days ago about another service request.

I am contacting you to see if I could get some information about Brian Harris. Is he still working in Athletics as a Football Coach? The reason I ask is that we have had a new laptop ready for him for about 6 months and I have tried to email him and call but have not heard back. I'm not sure if you have a way to contact him, but it would be helpful to know if he still wants the new equipment.

Any help would be greatly appreciated.

Best Regards,

Moshe Martinez
UCS Tech
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Elliot Purl Dec 15, 2021 02:40 PM
Tried to call, no answer
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Moshe Martinez Oct 26, 2021 09:31 AM
Priority changed from (3) Priority to (5) Low Priority.
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Moshe Martinez Oct 05, 2021 09:15 AM
****This is an outgoing email****
Hi Brian,

I need some additional information regarding service request #77308

Description: replacing 20130108[Edit Inv]  IFC set up

This is Moshe with UCS. I'm writing to let you know that we still have your new Apple MacBook with monitor, dock, keyboard, and mouse in our office and was wondering if you would like to have it set up this week or next. I sent an email out a few months ago about this so I just wanted to follow up to see if you still wanted the setup. 

Let me know if you would like this done.

Have a great day,
Moshe Martinez
UCS Tech
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Public
John Rushing Jun 21, 2021 12:02 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Moshe Martinez Jun 01, 2021 02:00 PM
****This is an outgoing email****
Hi Brian,

I need some additional information regarding service request #77308

Description: replacing 20130108[Edit Inv]  IFC set up

I'm Moshe with UCS. I've been working on your 
new computer. I'm checking-in to see if you 
require additional software on your computer. We've 
installed the basics like the Office Suite, Adobe 
DC, Firefox, etc. Is there anything else 
you require to be installed? If not, send me a list 
of dates and times that work with you to deliver the computer.

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Public
Moshe Martinez May 28, 2021 02:30 PM
Adobe Creative Cloud is not opening.
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Moshe Martinez May 25, 2021 02:56 PM
Step 12
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Moshe Martinez May 25, 2021 02:02 PM
Started image.
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Katherine Reynoso May 25, 2021 10:49 AM
Task reassigned to Moshe Martinez.
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Katherine Reynoso May 25, 2021 10:49 AM
Please start the image on this.
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Joanie Kinnaman May 19, 2021 01:21 PM
INV#2020-0640
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Alix Karkanen May 19, 2021 09:28 AM
laptop 20200384[Edit Inv]
doc 20200400[Edit Inv]
mon 20200427[Edit Inv]
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