Service Request Ticket - # 77309

Service Request Information

CONTACT Name Kaye Hays, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2021 09:51 AM
Department Registrar’s Office Phone 88184
Location Email hayss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150253[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5SG2462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 5SG2462 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715; PL/SQL Developer v12 VISA2017007618(has annual renewal OCT);

Wired NIC F8:CA:B8:4B:D3:E0


Wireless NIC DC:53:60:6E:D9:1C


Bluetooth NIC DC:53:60:6E:D9:20

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

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Entered by Date Memo
Katherine Reynoso May 21, 2021 09:44 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso May 21, 2021 09:44 AM 
This is done. Jason Picked it up.
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Katherine Reynoso May 20, 2021 10:29 AM 
****This is an outgoing email****
Hi Susan,

We were just following up with you regarding a 
service request that we have for you.  (#77309)

Description: *Reimage laptop

The reimage of the laptop has been finished. I know 
you said you plan to stop by Friday. Do you think 
it will be in the morning or afternoon?

Thanks,
Katherine Reynoso
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Katherine Reynoso May 19, 2021 09:51 AM 
This needs to be reimaged for a New Hire
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