Service Request Ticket

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CONTACT	Name	Gong, Xiaopeng	Date	May 20, 2021 09:08 AM
	Department	Education & Leadership	Phone	89251
	Location		Email	gongx@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170841 (opens in a new window)	Bldg/Room	RWEC 226
	Service Tag	4WQHJM2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	4WQHJM2	Location	Sunny Gong, secondary laptop
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	D8:9E:F3:FE:06:D1
	Wireless NIC	00:21:6A:F6:7A:3E
	Bluetooth NIC	00:21:6A:F6:7A:42

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jun 01, 2021 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	May 24, 2021 08:32 AM	Hi Katherine, That sounds good! I have contacted COE for the procedure of purchasing a SPSS license, hopefully I should know more soon. Maybe we can wait a few days, and schedule an appointment to take care of both laptops, at your convenience? Thanks, Xiaopeng	Add Attachment
Katherine Reynoso	May 21, 2021 11:16 AM	**This is an outgoing email** Hi Xiaopeng, I need some additional information regarding service request #77312 Description: work laptop software updates I would like to take a look at 20181389 first because it has a potentially suspicious app that needs to be removed. I can also make sure its updated and it's prepared to be taken off-campus long term. As for 20170841, we no longer have campus license of SPSS software. This will need to be purchased through your department next year. If you have questions about this you can contact our purchasing department at purchasing@wou.edu. For Mplus, I can take a look at the software and double check it's current and up-to-date. Let me know if you have any questions or feel free to contact our front office at 503- 838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	May 21, 2021 08:23 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	May 20, 2021 09:08 AM	**This is an email** Hello, I will be on a sabbatical leave this fall, which involves travels. The laptop that I currently use usually needs data analysis software updates every summer, so I am sending the request to see if that can be taken care of before the end of the term. Laptop #: 20170841 Software: SPSS, Mplus Also, another laptop (for work) seems to have some security issues, an app was installed a while ago, and it is very hard to remove, which can be a potential problem. Will need some help for that as well. Laptop #: 20181389 Issue: suspicious app needs to be removed Thank you!	Add Attachment