Service Request Ticket - # 77314

Service Request Ticket - # 77314

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Service Request Information

CONTACT	Name	Garner, Cynthia	Date	May 24, 2021 04:45 PM
	Department	Creative Arts	Phone	89513
	Location		Email	garnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100324 (opens in a new window)	Bldg/Room	OPE 206
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB889194	Location	Dance Instructor office
	Model	P3600/DN	Hostname	odette.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, IP:140.211.112.34	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:40:34

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 05, 2021 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 05, 2021 11:43 AM	Task reassigned to Monica Valencia.	Add Attachment
Elliot Purl	Sep 24, 2021 01:40 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Elliot Purl	Sep 24, 2021 01:40 PM	**This is an email** Our Dance Conference room printer is still not responding to print jobs. It states that the printer is in "error state". I thought this service request was already processed, but it still doesn't seem to be working.I will be in my office OPE210 today until around 4:00,if it's possible to send someone over.	Add Attachment
Lauryn Aronson	Aug 16, 2021 08:06 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 10, 2021 10:18 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Aug 10, 2021 10:18 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 10, 2021 10:18 AM	i think this ticket is connected to 76346. email from aug 9th: My request was with the WiFi connection to our printer in the OPE conference room. I’m not on campus this summer so I’m not sure if the problem has been resolved. I’ll follow up once we return for meetings and such.	Add Attachment
Lourdes Salazar	Aug 10, 2021 10:09 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Jun 25, 2021 10:07 AM	Emailed from SRD email	Add Attachment
John Rushing	Jun 24, 2021 04:59 PM	Task reassigned to Lourdes Salazar.	Add Attachment
John Rushing	Jun 24, 2021 04:59 PM	Can you restart this one as well, might be on your list.	Add Attachment
Alix Karkanen	May 24, 2021 04:45 PM	**This is an email** Hello, The printer in our Dance Conference Room, OPE 206, seems to not be working all of a sudden. The message I get on my computer when I try to print is "Printer is in error state". But the printer itself says "Ready". Could we put in a work request to have it looked at to make sure it is connected to the network? Our faculty is here at random times so Campus Security may need to help you gain access. I've attached a picture of the equipment number. Thanks for your help, Cynthia	Add Attachment