Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Ronald	Date	May 25, 2021 08:15 AM
	Department	Student Success & Advising Office	Phone	88506
	Location		Email	mercerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171047 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	CSTBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTBRP2	Location	Loaner shelf (updated 6/14/22)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:FE

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	May 26, 2021 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	May 26, 2021 10:25 AM	It's been delivered and setup at the front desk. The front desk computer is SAC 135.	Add Attachment
Katherine Reynoso	May 26, 2021 10:25 AM	**This is an outgoing email** Hi Ronald, I need some additional information regarding service request #77315 Description: *Reimage computer 4 slowness It's Katherine, I stopped by a few days ago to help with the front desk computer. I just wanted to let you know that I delivered the computer and set it up at the front desk. Additionally, eventually we will need to switch the computers back to their correct place. If it's not switched, when you hire a new advisor for the room, it can cause issues with the replacement process. Let me know if you have any questions. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	May 25, 2021 01:31 PM	This is done with the image.	Add Attachment
Katherine Reynoso	May 25, 2021 08:15 AM	This computer needs a reimage.	Add Attachment