Status changed from (1) Pending to (5) Completed

Status changed from (6) Ready to Deliver to (1) Pending

Task reassigned to UCS Tech.

****This is an email****
Hello,

I'm Katherine with UCS. I've been working on 
Marina's computer, someone dropped it off for me 
to work on. I wanted to let you know our 
findings. As of right now, Marina's computer 
battery is in excellent health with it at 70% of 
design capacity (which is normal for computers to 
lose charge capacity as it gets older). I did 
leave the computer running, and it lasted about 
3.5 hours, which I do agree is low. However, I 
did some research and it looks like Latitude 
5290's are notorious for having low battery 
capacity (and Dell is aware of this). This means 
Dell won't replace the batteries under the 
warranty. 

If you still want to put in an order to get new 
the batteries, we can still do that. I can easily 
grab the correct battery info. so you can order 
it. However, I just want to let you know that a 
new battery will not fix the issue completely 
because a brand new battery will average about 
90% design capacity (which is only 20% more than 
what Marina's has right this moment). This means 
that you will get maybe an hour more of battery 
life on average. 

One suggestion by Dell is to invest in a Dell 
Notebook Power Bank Plus, which is basically an 
external battery. This will increase battery 
life, but it can be a hassle to carry around and 
it's still a band aid fix. Here is the link to 
the product: https://www.dell.com/en-
us/work/shop/dell-notebook-power-bank-plus-
barrel-65wh-pw7015l/apd/451-bbkv/pc-accessories

Let me know if you have any questions or feel 
free to call our front office at 503-838-8925

Thank You,
Katherine

In the in box.