Service Request Ticket - # 77325

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2021 09:54 AM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200680[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag 69L26D3 Description Dell Latitute
Serial No. 69L26D3 Location Kathyryn Tripp

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:04:C1


Wireless NIC F0:9E:4A:96:20:A3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jun 23, 2021 02:11 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Jun 23, 2021 02:11 PM 
user picked up equipment. did not return old equipment. new sr ticket created regarding outstanding gfa return
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Lauryn Aronson Jun 23, 2021 11:17 AM 
will stop by around 2 to pick up equipment
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Lauryn Aronson Jun 23, 2021 08:40 AM 
waiting for user to respond with date/time for setup
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Lauryn Aronson Jun 22, 2021 11:23 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Jun 22, 2021 11:23 AM 
no additional software, no others need admin rights (as far as the user knows)
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Lauryn Aronson Jun 17, 2021 11:04 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jun 17, 2021 11:04 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jun 17, 2021 11:04 AM 
imaged and updated, admin rights, waiting for contact
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Lauryn Aronson Jun 17, 2021 11:03 AM 
****This is an outgoing email****
Hi Katie,

I need some additional information regarding service request #77325

Description: GFA replacing 20141205[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
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Public
Joanie Kinnaman Jun 09, 2021 03:31 PM 
INV#2020-0673
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Alix Karkanen Jun 01, 2021 09:54 AM 
Task reassigned to New Equip. Setup.
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Alix Karkanen Jun 01, 2021 09:54 AM 
laptop 20200680[Edit Inv]
doc 20200702[Edit Inv]
mon 20200453[Edit Inv]
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