Service Request Ticket

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Service Request Information

CONTACT	Name	Otto, Jenna	Date	Jun 02, 2021 11:28 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200673 (opens in a new window)	Bldg/Room	RWEC 239
	Service Tag	G9646D3	Description	Dell Latitute
	Serial No.	G9646D3	Location	Jenna Otto
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wired NIC	38:14:28:15:07:42
	Wireless NIC	64:6E:E0:4C:65:35

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 17, 2021 02:26 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Aug 17, 2021 02:26 PM	delivered	Add Attachment
Lauryn Aronson	Aug 17, 2021 11:30 AM	admin rights are good to go.	Add Attachment
Lauryn Aronson	Aug 17, 2021 11:28 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 16, 2021 03:13 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Aug 16, 2021 03:13 PM	take to rwec 239 tues-fri sometime this week needs admin for jeff armstrong and lex gidley (except i can't find either in the system, so...) will check with someone tomorrow if someone is available	Add Attachment
Lauryn Aronson	Aug 16, 2021 08:15 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 16, 2021 08:15 AM	emailed to check in	Add Attachment
Lauryn Aronson	Aug 16, 2021 08:12 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:08 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 06, 2021 09:00 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Jul 06, 2021 09:00 AM	**email** Can this wait until August? The faculty that will be using the computer won't be available until then. If not, I can make some time next week, but honestly, I have no idea where the faculty will want it set up, so maybe you could just bring it over to my office and we can move it later?	Add Attachment
Lauryn Aronson	Jul 02, 2021 09:50 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 02, 2021 09:50 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jul 01, 2021 08:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 01, 2021 08:13 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Jul 01, 2021 08:13 AM	just emailed to ask about set up time	Add Attachment
Peter Puettmann	Jun 21, 2021 01:09 PM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Lauryn Aronson	Jun 21, 2021 08:31 AM	either contact Jenna on/after 7/1 or arrange a date and time with Gay Timken computer for EXS lab in health and wellness center, user not sure what else needs to be added	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:38 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:38 AM	waiting for contact	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:26 AM	**This is an outgoing email** Hi, Jenna, I need some additional information regarding service request #77328 Description: Self funded set up We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. Additionally, is this system going to you or someone else? Please let me know when a good time to meet to set you up with your system would be. Thank you, Lauryn, UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Jun 17, 2021 10:19 AM	updates and admin rights done	Add Attachment
Joanie Kinnaman	Jun 03, 2021 04:48 PM	Inv#2020-0663	Add Attachment
Alix Karkanen	Jun 02, 2021 11:28 AM	just wants laptop 20200673	Add Attachment