Service Request Ticket

Service Request Information

CONTACT	Name	Koshnick, Jennifer	Date	Jun 02, 2021 11:43 AM
	Department	Teacher Prep Student Support Services	Phone	89304
	Location		Email	koshnickj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200372 (opens in a new window)	Bldg/Room	SSC 125
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17TQ05N	Location	Teacher Prep Student Support Services front desk
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:CA:DE
	Bluetooth NIC	C4:91:0C:B5:A9:74

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jun 22, 2021 09:47 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Moshe Martinez	Jun 21, 2021 02:10 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Moshe Martinez	Jun 21, 2021 09:04 AM	No additional software needed.	Add Attachment
Moshe Martinez	Jun 21, 2021 08:59 AM	**This is an outgoing email** Hi Jen! I need some additional information regarding service request #77330 Description: New Setup 20200372 This is Moshe, working with UCS. I'm working on setting up your new MacBook Pro. Is there any additional software you would like me to install on it? All of the standard software has been installed (Word, Adobe Acrobat, Sophos Antivirus). After that, it should be ready for me to drop off to you soon. Hope you are doing well! - Moshe	Add Attachment Public
Moshe Martinez	Jun 11, 2021 02:38 PM	Laptop 20200392 imaged. Still needs Adobe software and Sophos. Will start working on it 6/21. Left on my desk.	Add Attachment
Moshe Martinez	Jun 08, 2021 04:31 PM	Task reassigned to Moshe Martinez.	Add Attachment
Joanie Kinnaman	Jun 03, 2021 04:52 PM	doc 20200392	Add Attachment
Joanie Kinnaman	Jun 03, 2021 04:49 PM	case, keyboard and mouse too	Add Attachment
Alix Karkanen	Jun 02, 2021 11:43 AM	laptop 20200372 doc 2020392 mon 20200439	Add Attachment