Service Request Ticket

Service Request Information

CONTACT	Name	Grim, Scott	Date	Jun 02, 2021 03:22 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200747 (opens in a new window)	Bldg/Room	RA 106
	Service Tag		Description	Apple 16-inch MacBook Pro with Touch Bar-Space Gray #Z0Y0
	Serial No.	SC02FQ591MD6T	Location	Nicole Morgan
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	88:66:5A:37:B8:E0
	Bluetooth NIC	88:66:5A:3C:A0:CF

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 06, 2021 04:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:43 PM	computer picked up	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:06 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:56 AM	Task reassigned to Lauryn Aronson.	Add Attachment
John Rushing	Jun 21, 2021 11:56 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jun 21, 2021 11:34 AM	Vectorworks 2016 will need to be deactivated from the old CPU before installing on the new CPU.	Add Attachment
John Rushing	Jun 21, 2021 11:27 AM	Needs to be made an admin after logging in.	Add Attachment
John Rushing	Jun 21, 2021 10:32 AM	may need this from last computer 20150087, Vectorworks 2016 upgrade(previous 2013) single user stand-alone license(NOT LAB LICENSE) from P0101656 AUG2016; AnimationWorks v1.3.9 add-on for Vectorworks2016 VISA2016005812 order8609 OCT2016	Add Attachment
John Rushing	Jun 21, 2021 08:57 AM	Laptop is imaging at my desk.	Add Attachment