Service Request Ticket

Service Request Information

CONTACT	Name	Rizo, Amy	Date	Jun 03, 2021 08:59 AM
	Department	The Research Institute	Phone	89238
	Location		Email	rizoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200469 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ17FQ05N	Location	Amy Rizo _RECOVERED 9/6/23--STOLEN 8/28/2023
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	C4:91:0C:B4:18:0D
	Bluetooth NIC	C4:91:0C:B5:45:D8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 31, 2022 11:43 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jan 31, 2022 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jennie Yang	Jul 09, 2021 09:22 AM	Equipment picked up.	Add Attachment
Peter Puettmann	Jun 22, 2021 11:30 AM	Hello, There is no additional software needed. Thanks so much! -Amy	Add Attachment
Elliot Purl	Jun 22, 2021 11:19 AM	ready for pickup at front desk, needs admin rights	Add Attachment
Elliot Purl	Jun 22, 2021 11:10 AM	Contacted user for pickup	Add Attachment
Elliot Purl	Jun 22, 2021 10:31 AM	No additional software needed	Add Attachment
Joanie Kinnaman	Jun 03, 2021 04:42 PM	Inv# 2020-0662	Add Attachment
Alix Karkanen	Jun 03, 2021 08:59 AM	This is just laptop and doc, doesn't want mon laptop 20200469 doc 20200404	Add Attachment