Service Request Ticket - # 77337

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2021 09:03 AM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200677[Edit Inv] (opens in a new window) Bldg/Room TODD 309
Service Tag 5T8X6D3 Description Dell Latitute
Serial No. 5T8X6D3 Location Chehalis Johnson-Strapp

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:05:F2


Wireless NIC F0:9E:4A:93:DA:BE

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Lauryn Aronson Nov 18, 2021 09:47 AM 
Task reassigned to John Rushing.
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Lauryn Aronson Nov 18, 2021 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Nov 18, 2021 09:45 AM 
****email****

Lauryn,

Gotcha! Yes, I got a new laptop and I am good to go. John Rushing assisted me some time ago.

Best,
Dona
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Lauryn Aronson Nov 18, 2021 09:33 AM 
****This is an outgoing email****
Hi Dona,

We were just following up with you regarding a service request that we have for you.  (#77337)

Description: Non GFA set up 20200667[Edit Inv]

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Public
Joanie Kinnaman Sep 21, 2021 04:35 PM 
INV#2020-0667
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Jennie Yang Jun 30, 2021 09:27 AM 
Priority changed from (3) Priority to (2) High Priority.
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Jennie Yang Jun 30, 2021 09:27 AM 
Picked up equipment, will need PLSQ installed ASAP. Using old computer untill installing is done.
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Peter Puettmann Jun 29, 2021 04:08 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Jun 29, 2021 04:08 PM 
Pl/SQL installed. still needs to be uninstalled off old machine. 

left VM for availability.
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Peter Puettmann Jun 29, 2021 02:56 PM 
Task reassigned to Peter Puettmann.
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Elliot Purl Jun 17, 2021 10:54 AM 
NOT GFA- Needs Dell laptop, case, and dock
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Elliot Purl Jun 17, 2021 08:59 AM 
Laptop imaged, updated, and has admin rights- just 
needs additional software
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Elliot Purl Jun 17, 2021 08:59 AM 
Task reassigned to UCS Tech.
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Elliot Purl Jun 17, 2021 08:56 AM 
Need Crystal Reports software
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Joanie Kinnaman Jun 07, 2021 04:41 PM 
inv#2020-0667
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Alix Karkanen Jun 07, 2021 04:36 PM 
doc 20200697[Edit Inv]
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Alix Karkanen Jun 03, 2021 09:03 AM 
just laptop 20200667[Edit Inv]
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