Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Jun 07, 2021 01:45 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190853 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
	Serial No.	FVFC216EL414	Location	Loaner \|\| Loaner Shelf
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	F8:FF:C2:48:23:94
	Bluetooth NIC	F8:FF:C2:5D:67:9D

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 19, 2021 04:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Jul 14, 2021 03:05 PM	gave admin rights	Add Attachment
Sam Sevugan	Jul 14, 2021 03:05 PM	picked up laptop on 7/14/2021	Add Attachment
Jennie Yang	Jun 25, 2021 10:52 AM	update Monday please.	Add Attachment
John Rushing	Jun 22, 2021 04:17 PM	Installed Cycling 74 max, waiting on response from the company to finish the licensing.	Add Attachment
John Rushing	Jun 22, 2021 03:26 PM	Installed MadMapper, but it will not license until we deactivate the old license on W20120531	Add Attachment
John Rushing	Jun 22, 2021 03:25 PM	Installed Modul8	Add Attachment
John Rushing	Jun 22, 2021 03:25 PM	Installed Isadora	Add Attachment
John Rushing	Jun 22, 2021 11:36 AM	Got laptop back from Apple, Logic board, RAM, HD and IO cables are all bad and were replaced.	Add Attachment
John Rushing	Jun 22, 2021 11:36 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Jun 07, 2021 01:46 PM	Created an Apple Repair Request, ID: D495909668	Add Attachment
John Rushing	Jun 07, 2021 01:45 PM	The laptop will not power on. Tried different power adapters and outlets.	Add Attachment