Service Request Ticket - # 77350

Service Request Information

CONTACT Name Hays, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2021 10:27 AM
Department Center for Academic Innovation Phone 88042
Location Email haysb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200371[Edit Inv] (opens in a new window) Bldg/Room OPE 202K
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17QQ05N Location Benjamin Hays

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B5:43:63


Bluetooth NIC C4:91:0C:B5:2D:22

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 13, 2021 04:14 PM 
inv#2021-0103
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Lauryn Aronson Jul 09, 2021 01:11 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Jul 09, 2021 01:11 PM 
picked up

still need old equipment; will create new sr
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Lauryn Aronson Jul 09, 2021 08:10 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Jul 09, 2021 08:07 AM 
user stopping by to pick up today
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Lauryn Aronson Jul 07, 2021 08:34 AM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Lauryn Aronson Jul 07, 2021 08:34 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 07, 2021 08:32 AM 
****This is an outgoing email****
Hi Benjamin,

We were just following up with you regarding a service request that we have for you.  (#77350)

Description: GFA replacing 20131006[Edit Inv]

Your computer is ready. I am able to give you admin rights when I meet with you to set up your new equipment. I can also show you how to access the printer server. Would you prefer to pick your computer/equipment up or have it delivered? When would be a good time for you?

Thanks,
Lauryn Aronson
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Public
John Rushing Jun 21, 2021 08:43 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Jun 21, 2021 08:43 AM 
Located in hallway, still needs admin and printers.
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John Rushing Jun 21, 2021 07:51 AM 
OS has been updated.
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John Rushing Jun 10, 2021 05:02 PM 
needs OS updates
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John Rushing Jun 10, 2021 03:59 PM 
Needs user setup as an Admin. Needs Printers setup.
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John Rushing Jun 10, 2021 10:14 AM 
Imaging at my desk.
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Alix Karkanen Jun 08, 2021 10:27 AM 
laptop 20200371[Edit Inv]
doc 20200394[Edit Inv]
mon 20200452[Edit Inv]
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