Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Jun 08, 2021 10:35 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200670 (opens in a new window)	Bldg/Room	BELL 231A
	Service Tag	4YYG6D3	Description	Dell Latitude 5410
	Serial No.	4YYG6D3	Location	Sharyne Ryals (Departmental laptop)
	CPU	10th Generation Intel Core 15-10310U
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	38:14:28:14:26:CC
	Wireless NIC	B0:60:88:BF:C3:68

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Sep 13, 2021 03:55 PM	inv#2021-0101	Add Attachment
Peter Puettmann	Jun 22, 2021 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 22, 2021 11:32 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jun 22, 2021 11:32 AM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Lauryn Aronson	Jun 22, 2021 11:25 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jun 22, 2021 11:25 AM	set up with book scanner, peter will meet with user later to show how to use	Add Attachment
Lauryn Aronson	Jun 21, 2021 08:12 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jun 21, 2021 08:12 AM	meeting Sharyn on Tuesday to get laptop set up with book scanner	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:47 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:47 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:47 AM	updated, has admin rights, waiting for contact	Add Attachment
Lauryn Aronson	Jun 17, 2021 10:46 AM	**This is an outgoing email** Hi Sharyne, I need some additional information regarding service request #77351 Description: GFA replacing 20120707 We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. Are you the only one who needs admin rights for this computer? Please let me know when a good time to meet to set you up with your system would be. Thank you, Lauryn, UCS Student Tech.	Add Attachment Public
Alix Karkanen	Jun 14, 2021 09:31 AM	Task reassigned to New Equip. Setup.	Add Attachment
Alix Karkanen	Jun 14, 2021 09:31 AM	fixed	Add Attachment
Joanie Kinnaman	Jun 11, 2021 08:40 AM	Task reassigned to Alix Karkanen.	Add Attachment
Joanie Kinnaman	Jun 11, 2021 08:40 AM	this order has been edited to reflect this is just replacing a departmental laptop. She only needs the laptop and bag. Please put the doc and monitor back into stock. She changed her request to a ORDER #12451	Add Attachment
Joanie Kinnaman	Jun 09, 2021 04:04 PM	This is actually a departmental laptop, so I don't think she needs all these components. I sent an email confirming, will update once I hear back	Add Attachment
Alix Karkanen	Jun 08, 2021 10:35 AM	laptop 20200670 doc 20200695 mon 20200442	Add Attachment