Service Request Ticket - # 77354

Service Request Information

CONTACT Name Castanon, Sara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2021 02:13 PM
Department Bookstore Phone 88670
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190451[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Warehouse
Service Tag H1QP9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1QP9Z2 Location Shipping

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:11:E7

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Oct 12, 2021 09:45 AM 
This computer had a "no hard drive detected" error message again. Checked cables and did a reboot.
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Moshe Martinez Jun 08, 2021 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Jun 08, 2021 02:41 PM 
Computer just needed a reboot. Most likely the hard drive failed to be recognized during a reboot.
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Moshe Martinez Jun 08, 2021 02:40 PM 
Task reassigned to Moshe Martinez.
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Sam Sevugan Jun 08, 2021 02:13 PM 
****This is an email****
"I had an error on the Bookstore Warehouse 
(shipping) computer that said it couldn't boot 
and to hit F1 to try again.  I did that and I 
now have this screen (please see attached).  
Not sure how to proceed or if you need to come 
take a look at it" 

This computer is used for sending packages so 
they need it solved ASAP.
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