Service Request Ticket - # 77361

Service Request Information

CONTACT Name Ittner, Anne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2021 09:52 AM
Department Education & Leadership Phone
Location Email ittnera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02V4SMGHV29 Location PDR 2023 Giveaway

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:27:17:B3


Bluetooth NIC 8C:85:90:29:E1:AA

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Lourdes Salazar Jul 12, 2021 09:19 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Jul 12, 2021 09:19 AM 
They filled out GFA. It is waiting to be 
delivered. Check SR# 77422
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John Rushing Jun 30, 2021 03:38 PM 
Sent them an email to have them fill out a GFA 
replacement request.
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Lourdes Salazar Jun 30, 2021 10:32 AM 
Task reassigned to John Rushing.
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Lourdes Salazar Jun 30, 2021 10:32 AM 
called for update
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Sam Sevugan Jun 21, 2021 10:50 AM 
Dropped off the mac computer on 6/21.
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Elliot Purl Jun 15, 2021 09:52 AM 
****This is an email****

Now that the term is over, I was hoping to have 
my computer looked at, if possible. Currently, 
I have tape on the keyboard to keep several of 
the keys in place.
I can come to campus on Monday, June 20th and 
leave the computer there for the week.
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