Service Request Ticket

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Service Request Information

CONTACT	Name	Otto, Jenna	Date	Jun 15, 2021 01:54 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200806 (opens in a new window)	Bldg/Room	HWC 304
	Service Tag	1VKHVD3	Description	Dell OptiPlex 7080 Tower, 10th Gen Intel Core i7
	Serial No.	1VKHVD3	Location	Lex Gidley
	CPU	10th Generation Intel Core 17-10700K
	OS	Unknown	Software

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Oct 28, 2021 02:33 PM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Oct 28, 2021 02:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Moshe Martinez	Oct 28, 2021 02:33 PM	Clarification: delivered mon 20200942 today	Add Attachment
Moshe Martinez	Oct 28, 2021 02:31 PM	Delivered today to HWC 304 to Lex Gidley. She said she wanted to set it up herself.	Add Attachment
Lauryn Aronson	Oct 22, 2021 10:05 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Oct 22, 2021 10:05 AM	left a vm	Add Attachment
Lauryn Aronson	Oct 22, 2021 08:18 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Oct 04, 2021 02:02 PM	Task reassigned to New Equip. Setup.	Add Attachment
Alix Karkanen	Oct 04, 2021 02:02 PM	The monitor is on the counter and can be delivered now	Add Attachment
Lauryn Aronson	Sep 23, 2021 03:09 PM	Task reassigned to Alix Karkanen.	Add Attachment
Alix Karkanen	Sep 02, 2021 10:01 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Sep 02, 2021 10:01 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Alix Karkanen	Sep 02, 2021 10:01 AM	still pending on whether or not she wants it 🙃	Add Attachment
Alix Karkanen	Aug 24, 2021 09:59 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Aug 24, 2021 09:59 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Alix Karkanen	Aug 24, 2021 09:59 AM	actually :) please wait to deliver this :))))))))))))) waiting to see if they actually want	Add Attachment
Alix Karkanen	Aug 24, 2021 09:48 AM	on counter	Add Attachment
Alix Karkanen	Aug 24, 2021 09:44 AM	wants monitor as well 20200942	Add Attachment
Lauryn Aronson	Aug 24, 2021 09:18 AM	delivered. both jenna and lex were wondering about why there was no monitor. alix thinks they didn't order one, they didn't go through the gfa process. she will ask joanie when joanie gets back. still need to email both otto and gidley with update.	Add Attachment
Lauryn Aronson	Aug 19, 2021 03:53 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 18, 2021 02:55 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 18, 2021 02:36 PM	Task reassigned to New Equip. Setup.	Add Attachment
Lauryn Aronson	Aug 18, 2021 02:36 PM	said to contact lex gidley (gidleya) to ask about software, etc. and schedule a time to deliver. still need to update computer and make sure it's good to go.	Add Attachment
John Rushing	Aug 18, 2021 11:57 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 21, 2021 09:58 AM	putting computer and (possibly) associated box in outbox in 008	Add Attachment
Lauryn Aronson	Jul 21, 2021 09:35 AM	imaged and updated, admin rights added ask joanie if there is anything else they purchased, etc.	Add Attachment
Alix Karkanen	Jun 15, 2021 01:54 PM	set up for 20200806	Add Attachment