Service Request Ticket

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Service Request Information

CONTACT	Name	Kenton, Jay	Date	Jun 16, 2021 11:03 AM
	Department	VP Finance & Administration	Phone	88888
	Location		Email	kentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200669 (opens in a new window)	Bldg/Room	WEL 110K
	Service Tag	G92C3D3	Description	Dell Latitude 5410
	Serial No.	G92C3D3	Location	June McMillan WEL
	CPU	10th Generation Intel Core 15-10310U
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	38:14:28:14:1D:CF
	Wireless NIC	B0:60:88:BE:E1:F5

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jul 06, 2021 01:13 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Moshe Martinez	Jun 30, 2021 04:45 PM	Re-image was successful. John said to put back on new laptops shelf.	Add Attachment
John Rushing	Jun 30, 2021 04:42 PM	Peter switch laptops, W20200671. Laptop was delivered and setup.	Add Attachment
Lauryn Aronson	Jun 29, 2021 04:53 PM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jun 29, 2021 04:27 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jun 29, 2021 04:26 PM	problematic, won't image, retry	Add Attachment
John Rushing	Jun 21, 2021 03:40 PM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Jun 21, 2021 08:29 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jun 21, 2021 08:29 AM	admin rights added, computer ready	Add Attachment
Lauryn Aronson	Jun 17, 2021 08:09 AM	admin rights still needed; user not yet in system; everything else done	Add Attachment
Lauryn Aronson	Jun 16, 2021 04:59 PM	Updates done; need to add admin rights tomorrow morning	Add Attachment
Peter Puettmann	Jun 16, 2021 04:57 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Peter Puettmann	Jun 16, 2021 04:55 PM	Lauryn is doing updates on this. still needs admin rights.	Add Attachment
Alix Karkanen	Jun 16, 2021 11:13 AM	:)	Add Attachment
Alix Karkanen	Jun 16, 2021 11:13 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Jun 16, 2021 11:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Alix Karkanen	Jun 16, 2021 11:12 AM	This NEEDS to be DONE before TOMORRoW!!!!!!!!!!!!!!111!!!!1!	Add Attachment
Alix Karkanen	Jun 16, 2021 11:03 AM	laptop 20200669 doc 20200695 mon 20200443	Add Attachment