Service Request Ticket - # 77374

Service Request Information

CONTACT Name Perez Sanchez, Jose   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2021 03:41 PM
Department Humanities Division Phone 88430
Location Email perezsanchezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181056[Edit Inv] (opens in a new window) Bldg/Room WUC 130
Service Tag 886MDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886MDW2 Location

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D2:27

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Nov 18, 2021 08:53 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Nov 18, 2021 08:53 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Nov 15, 2021 11:28 AM 
stealing the face plate from this computer because we lost the one for another computer. going to set this one near or in the parts cubby for (1) future use (contingent on finding another face plate) or (2) parts.

going to close this ticket.
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Lauryn Aronson Jul 22, 2021 03:20 PM 
computer is on shandelle's desk (we dismantled it a bit to troubleshoot a different computer)

peter maybe reimaged it? maybe?
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Peter Puettmann Jun 17, 2021 03:41 PM 
Sophos Central Event Details for Western Oregon University

What happened: We could not clean up a threat.

Where it happened: W20181056

Path: C:\Users\perezsanchezj\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000696

What was detected: JS/Agent-BGPM

User associated with device: MASH\perezsanchezj

How severe it is: High

What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer).

What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.
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