Service Request Ticket - # 77375

Service Request Information

CONTACT Name Roscoe Ammann, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2021 09:52 AM
Department Behavioral Sciences Division Phone 88133
Location Email roscoel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200675[Edit Inv] (opens in a new window) Bldg/Room TODD 326
Service Tag 10336D3 Description Dell Latitute
Serial No. 10336D3 Location Lauren Roscoe

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:04:8A


Wireless NIC 64:6E:E0:4C:67:AB

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 13, 2021 04:49 PM 
inv#2021-0106
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Lauryn Aronson Jun 23, 2021 10:20 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Jun 23, 2021 10:19 AM 
computer was actually 20140723[Edit Inv], not 20140732[Edit Inv]
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Lauryn Aronson Jun 23, 2021 10:19 AM 
computer set up

brought back the following:
20130950[Edit Inv] (monitor)
20140723[Edit Inv] (computer)
20130870[Edit Inv] (computer)
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Lauryn Aronson Jun 23, 2021 08:57 AM 
no extra software, no extra admin rights

need to coordinate with Michelle Gallagher for setup time

would like to keep a larger screen to use with laptop. don't remove the double screens that are not hooked up (they are personal, not WOU)
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Lauryn Aronson Jun 23, 2021 08:39 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Jun 23, 2021 08:39 AM 
imaged, updated, email sent
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Lauryn Aronson Jun 23, 2021 08:38 AM 
****This is an outgoing email****
Hi Lauren,

I need some additional information regarding service request #77375

Description: GFA replacing 20140732[Edit Inv]

Your computer is ready to be set up. 

All updates are done, and all standard software, such as Microsoft Office and Adobe, are installed. Do you need any special or additional software? 

Additionally, are you the only person who needs admin rights?

Please reply with a good date/time for us to set you up with your new system.  

Thank you, 

Lauryn
UCS Student Tech.
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Public
Lauryn Aronson Jun 22, 2021 01:46 PM 
Task reassigned to Lauryn Aronson.
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Alix Karkanen Jun 21, 2021 10:25 AM 
im loosing my mind :) the doc is correct the 
monitor is 20200450[Edit Inv]
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Alix Karkanen Jun 21, 2021 10:20 AM 
doc is actually 
20200694[Edit Inv]
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Alix Karkanen Jun 21, 2021 09:52 AM 
laptop 20200675[Edit Inv]
doc 20200694[Edit Inv]
mon 20200456[Edit Inv]
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