Service Request Ticket - # 77377

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2021 10:07 AM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200678[Edit Inv] (opens in a new window) Bldg/Room TODD 338
Service Tag 7H646D3 Description Dell Latitute
Serial No. 7H646D3 Location David Foster

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:05:FE


Wireless NIC 64:6E:E0:4C:69:E0

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 13, 2021 04:22 PM 
inv#2021-0104
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Lauryn Aronson Jun 30, 2021 11:51 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Jun 30, 2021 11:51 AM 
computer set up, old equipment brought back
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Lauryn Aronson Jun 29, 2021 02:50 PM 
emailed michelle, will update
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Lauryn Aronson Jun 29, 2021 02:45 PM 
call michelle gallagher, 88344, to set up time

needs microsoft access? said i would call back about that
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Lauryn Aronson Jun 23, 2021 08:42 AM 
waiting on response email
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Lauryn Aronson Jun 22, 2021 04:05 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Jun 22, 2021 04:04 PM 
imaged, updated, email sent
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Lauryn Aronson Jun 22, 2021 04:04 PM 
****This is an outgoing email****
Hi David,

I need some additional information regarding service request #77377

Description: GFA replacing 20140864[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
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Public
Lauryn Aronson Jun 22, 2021 01:46 PM 
Task reassigned to Lauryn Aronson.
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Alix Karkanen Jun 21, 2021 10:07 AM 
laptop 20200678[Edit Inv]
doc 20200693[Edit Inv]
mon 20200428[Edit Inv]
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