Service Request Ticket - # 77378

Service Request Ticket - # 77378

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Service Request Information

CONTACT	Name	Catto, Lisa	Date	Jun 21, 2021 10:11 AM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200378 (opens in a new window)	Bldg/Room	SH 106
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ18SQ05N	Location	Seth Wollam
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:D0:1F
	Bluetooth NIC	C4:91:0C:B4:C0:AC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Sep 13, 2021 04:36 PM	inv#2021-0105	Add Attachment
Lauryn Aronson	Jul 07, 2021 03:35 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 07, 2021 03:35 PM	unsure if there are other things she needed to drop off, but it was probably only the laptop (i asked if that was everything and she said it was the laptop and power cord; i also didn't see monitor/dock/anything listed with the original new equipment setup	Add Attachment
Lauryn Aronson	Jul 07, 2021 03:25 PM	old laptop dropped off, new equipment picked up	Add Attachment
Lauryn Aronson	Jul 07, 2021 08:58 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 07, 2021 08:35 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 07, 2021 08:30 AM	**This is an outgoing email** Hi Lisa, We were just following up with you regarding a service request that we have for you. (#77378) Description: GFA replacing 20150404 Your computer is ready. I can give you admin rights when I meet with you to set up your new system. Would you prefer to pick up the equipment or have it delivered? When would be a good time for you? Thanks, Lauryn Aronson	Add Attachment Public
Sam Sevugan	Jun 22, 2021 01:21 PM	**This is an email** Hi Elliot, Thanks so much! Office and Adobe are what I use most of the time. Zoom is the other main thing I use at work. I have admin rights on my current computer, can I have that on this new one as well? Occasionally I need to download software for our photography equipment and for social media management. Thanks! Lisa	Add Attachment
Lourdes Salazar	Jun 22, 2021 11:24 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Elliot Purl	Jun 22, 2021 11:11 AM	contacted user to see if they need additional software	Add Attachment
Alix Karkanen	Jun 21, 2021 10:11 AM	laptop 20200378 doc 20200395 mon 20200432	Add Attachment