Service Request Ticket

Service Request Information

CONTACT	Name	Wallace, Eric	Date	Jun 21, 2021 03:08 PM
	Department	Creative Arts/Music	Phone
	Location		Email	wallacee@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171272 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFWT5LSHV29	Location	2 weeks starting 12/15/23
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010932 APR2020 ORDER11737;
	Wireless NIC	88:E9:FE:77:A5:DD
	Bluetooth NIC	88:E9:FE:76:9E:77

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 22, 2021 09:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 22, 2021 09:43 AM	We ran the script to fix the Apple update that caused issues with the Kerberos caching issue. This seemed to resolve the issue. It looks like he had several apps in the auto launch on startup that we network related and were causing the issue of it getting stuck on the Apple logo screen.	Add Attachment
Peter Puettmann	Jun 21, 2021 04:52 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jun 21, 2021 04:18 PM	951.768.6119, wallacee@wou.edu	Add Attachment
Peter Puettmann	Jun 21, 2021 03:25 PM	left VM. Waiting on reply.	Add Attachment
Peter Puettmann	Jun 21, 2021 03:15 PM	Macbook got stuck while booting up, load but won't advance. Significantly slow.	Add Attachment
Jennie Yang	Jun 21, 2021 03:08 PM	This is his only laptop, he would like to be updated as soon as possible.	Add Attachment