Service Request Ticket - # 77388

Service Request Information

CONTACT Name Lockwood, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2021 04:06 PM
Department Student Engagement Phone 88088
Location Email lockwoods@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130039[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C01GMX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. C01GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P00TBA downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:AC:A2


Wireless NIC 0C:84:DC:8E:6F:24


Bluetooth NIC 24:FD:52:34:E5:A1

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 29, 2021 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 29, 2021 11:13 AM 
done.
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Peter Puettmann Jun 23, 2021 03:58 PM 
both computers are having issues with Dell command update. they will not download any updates.
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Peter Puettmann Jun 23, 2021 03:58 PM 
have given both computer admin rights (blatnerc and lockwoods)
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Peter Puettmann Jun 23, 2021 08:23 AM 
Task reassigned to Peter Puettmann.
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Sam Sevugan Jun 22, 2021 04:06 PM 
20130039[Edit Inv] and 20150134[Edit Inv] both need an admin approval 
for Dell Command updates.
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